Privacy Policy

Last updated: 25 June 2026

This Privacy Policy explains how Local Electrician Mackay (“we”, “us”, “our”) collects, uses, stores and discloses your personal information when you use this website (electricianmackayqld.com.au) or request a quote through it.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this site or submitting an enquiry, you consent to the practices described in this policy.

What information we collect

The personal information we collect is the information you give us through our quote form or other enquiries, which may include:

• your name;
• your email address;
• your phone number;
• your suburb or location;
• details about the electrical work you’re enquiring about.

We may also collect limited technical information automatically, such as your IP address, browser type, device information, and how you use the site, through our hosting provider’s logs and any analytics tools we use. We do not collect sensitive information, and we do not knowingly collect information from children.

How we collect it

We collect personal information directly from you when you complete and submit the quote form or otherwise contact us. Our quote form is provided and stored using a third-party customer-management platform (HighLevel / GoHighLevel) on our behalf.

Why we collect and how we use it

We use your personal information to:

• respond to your enquiry and prepare a quote;
• arrange for a licensed electrician to contact you and carry out the work you’ve requested;
• follow up about your enquiry or job;
• operate, maintain and improve our website and services;
• comply with our legal obligations.

Who we share it with

To provide the service you’re requesting, we may disclose your personal information to:

• one or more licensed electrical contractors in the Mackay region, so they can contact you, prepare a quote, and perform the work you’ve enquired about;
• our service providers — including our website host, our quote-form and customer-management platform (HighLevel / GoHighLevel), and email providers — who handle information on our behalf;
• government, regulatory or law-enforcement bodies where required or authorised by law.

We do not sell your personal information, and we do not disclose it to third parties for their own unrelated marketing.

Marketing

We may contact you about the enquiry you’ve made. If we ever send you marketing communications, you can opt out at any time using the unsubscribe link or by contacting us, and we’ll stop.

Cookies and analytics

This site may use cookies and similar technologies, and may use analytics or advertising tools, to understand how the site is used and to improve it. These tools may set their own cookies and collect usage data subject to their own privacy policies. You can manage or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Storage, security and overseas disclosure

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Some of our service providers (such as our website host and our quote-form platform) may store or process information on servers located outside Australia, including in the United States. By submitting your information, you consent to this overseas handling.

Accessing and correcting your information

You can ask us to access the personal information we hold about you, or to correct it if it’s inaccurate, out of date or incomplete. Contact us using the details below and we’ll respond within a reasonable time. There’s generally no charge to ask, though we may recover reasonable costs for providing access in some cases.

How long we keep it

We keep your personal information only for as long as we need it for the purposes described above, or as required by law, after which we take reasonable steps to delete or de-identify it.

Complaints

If you believe we’ve mishandled your personal information, please contact us first using the details below so we can investigate. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

For any privacy question or request, contact us at gday@electricianmackayqld.com.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date above.